Refund & Cancellation Policy

1. Monthly Subscriptions

• Cancellation: You may cancel your subscription at any time. The cancellation takes effect at the end of the current billing period — the service remains available until the end of that period.
• Refund: The current month's payment is non-refundable (no partial refunds). Billing for future months stops automatically.
• How to cancel: By sending an email to billing@neurflow.fi or through your dashboard settings.

2. Annual Subscriptions

• Cancellation: An annual subscription is binding for the contract period (12 months). Cancellation takes effect at the end of the period.
• Refund: Annual subscriptions are non-refundable unless otherwise agreed. Exception: if NeurFlow discontinues the Service, the unused portion will be refunded on a pro-rata basis.
• Downgrade: You may switch to a lower tier at the end of the period at no additional cost.

3. Enterprise Proof-of-Value (POC)

4. Trial Periods

• The 7-day trial is free of charge but requires a payment card at sign-up.
• At the end of the trial, billing begins automatically based on the selected number of assets, unless the subscription is cancelled before the trial ends.
• Data collected during the trial is retained for 90 days.

5. Exceptional Refunds

NeurFlow may grant a refund at its discretion in the following situations:

• Material service outage (>24 h) not caused by Force Majeure
• Billing error on NeurFlow's part
• Service functionality materially deviates from what was promised

Refund requests: billing@neurflow.fi— no later than 30 days after the event.

6. Data Handling After Cancellation

• Data can be exported within 30 days of cancellation
• Production data deletion: 60 days after cancellation
• Backup deletion: 90 days after cancellation
• Anonymized analytics data (no personal data) may be retained

7. Payment Methods

Payments are processed via Stripe. We accept the following payment methods: credit cards (Visa, Mastercard, Amex), SEPA direct debit, and invoicing (Enterprise).